Synthesis. Communication and Conflict. Communication Management in the Alternative Dispute Resolution

Laura MARUŞCA

Keywords:  ADR, agreement, alternative dispute resolution, conflict, communication, ethics, legislation, manipulation, mediation, mediator, miscommunication, techniques

Abstract:

The premises of this project are that approximately 90% of the conflicts in the modern society and not only, are based on poor communication.
Any type of miscommunication (due to cultural, linguistic, politic or religious differences) can and will generate conflicts of various intensities going from simple quarrel to diplomatic incidents and all the way to wars.
The mediator has the role to solve any existing conflict and to help repair the breaches from the communicational system between parts, in order to preserve the relationship.

 Download